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12.4.15 |
Analysis Using HiPath Software Manager and HiPath Inventory Manager |
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Trace files |
| The installation directory of the Common Web Service (default = C:\Program Files\siemens\hipath\commonweb) contains, among other things, the Trace directory, in which the trace files for the Web applications HiPath Software Manager and HiPath Inventory Manager are stored. |
| This directory name is saved in a registry key during installation. If this key cannot be accessed, the trace files are stored in the temporary system directory (as the Common Web Service is started as a system service). Under MS Windows 2000, this directory normally has the name C:\WINNT\temp, while under MS Windows 2003 it is called C:\WINDOWS\temp. |
| Each time a Web application is started by the Common Web Service (TomCat Web server), a separate subdirectory is created. This subdirectory contains the trace files in XML format. The subdirectory name follows the convention date_<DATE>_time_<TIME>. |
| In order to enable service support to perform diagnosis, the complete Trace directory must be made available. Adaptations for more detailed traces can be made in consultation with service support using the CFG files in the config directory. These adaptations refer to the degree of detail (level) of the trace file and application options for the components of all Web applications. |
Inventory diagnosis data |
| When the HiPath Inventory Manager is operated with the "verbose mode" flag set (on the settings page), the following XML files are saved in the temporary directory of the system (see above): |
| • | swmreport.xml - contains the information generated during an update of the system information by the HiPath Software Manager. |
| • | invdataos.xml - contains the data for the operating system for the last update. |
| • | invdatasnmp.xml - contains the data for the HiPath 3000/5000 network from the last update. |
| • | invdataapps.xml - contains the data for the applications from the last update. |
| • | invdatamaster.xml - contains the data for the master setup from the last update. |
| HiPath 3000/5000 V9, Service Documentation, Issue 7 | up  |
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| Disclaimer & Copyright | ID: P31003H3590S100017620 | 2012-06-25 |