3.1.10  
Hunt Group 
 
Implementing features, see also Manager E Hunt Group

Definition  
A hunt group implements a call distribution cycle within a subscriber group. The stations in the hunt group are linked so that a call to the group that reaches a busy member or is not answered is forwarded to the next available station within the group.
The following hunt group options are available:
 •   Cyclical selection: The search begins with the station after the last station selected. If the call is not answered, it is forwarded to the next station after a timeout (CFNA in call management).
 •   Linear selection: When a call arrives, the search always begins with the first station in the group.
The stations can be reached either by a hunt group number or by the user's station number, depending on the hunt group type.
You can set up hunt groups in call management.
Each Call Group can be assigned a name in the database with 16 characters maximum.
The stations can be reached either by a hunt group pilot number or by the user's station number, depending on the hunt group.
In the case of a Linear Hunt group, the last member of the hunt can be a pseudo number leading to a voice mail system. The pseudo number is the call number which will be transmitted to the voice mail system. It is also possible to have a call forwarding within the destination list.
One station can simultaneously be a member of two groups. Calls from either group are presented to the agent in the normal manner. If the user has a display telephone, he or she can identify the source of the call by the name assigned to the trunk/trunk group.
A group/hunt group is a set of several stations that can be reached at one call number. This number can also be a code. A certain number of hunt groups can be set up for each system. Each group may have a different number of members (see table under "Model-Specific Data").
The last 60 groups can also be used for UCD applications.
Within each communication system, certain call numbers are reserved for groups or hunt groups, and cannot be used for individual stations. For HiPath 3350 and HiPath 3300, these numbers are 31 to 50, for HiPath 3550 and HiPath 3500 these numbers are 350 to 499, and for HiPath 3800 these numbers are 350 to 499 and 8600 to 8749.
A station can belong to several groups, but groups cannot be entered as members of other groups. (Exception: Basic MULAP and Executive MULAP groups can be recorded as members of hunt groups. ) External call numbers can also be entered in groups. For MULAP, the order is only relevant in connection with call pickups. (When multiple members of a MULAP also belong to a call pickup group, then the last member of the MULAP is displayed to the members of the call pickup group on calling the MULAP.)
After a hunt group has been set up with IVM stations, download to the IVM is started automatically after the CDB has been loaded to the Hicom/HiPath 3000.

Model-Specific Data  

 Subject  
 HiPath 3800  
 HiPath 3550  
 HiPath 3500  
 HiPath 3350  
 HiPath 3300  
Feature available in  
 x  
 x  
 x  
Hardware requirements  
 -  
 -  
 -  
Software requirements  
 V5.0 or later  
 V1.0 or later  
 V1.0 or later  
Groups/stations (linear, cyclic)  
 800/20  
 150/20  
 20/8  
Groups/stations (UCD)  
 60/
(100-XXX)1  
 60/
(100-XXX)1  
 60/
(100-XXX)1  
1The maximum number of agents logged on is only restricted by the number of possible agent IDs (100-XXX).

Dependencies/Restrictions  

 Subject  
 Dependency/Restriction  
Call Waiting  
If all stations in a hunt group are busy, the call camps on at all stations.  
Call signaling  
If all hunt group stations hang up simultaneously, call signaling begins at all stations that previously had waiting calls.  
Do not disturb (DND)  
If all stations in the hunt group activate DND, a call management procedure handles the call.  
Hunt group  
Stations can belong to more than one group.  
Queue  
For cyclical and linear hunt groups, it is not possible to set up a call queue. Call queues can only be defined in conjunction with UCD groups (agents). See Section 3.1.12.1 "UCD Queues".
Note: Voice mail ports can be logged on as UCD agents. This "diversion" means that callers join a queue when the auto attendant application is busy.  
Overflow, call forwarding-no answer  
You can use call management to set up an overflow station as a CFNA destination for hunt groups.  
Hunt group
on/off  
Each member of a hunt group can dial #85 to leave the hunt group and *85 to reenter the hunt group.  
Group ringing on/off  
If a station is active in group call and a hunt group, any changes (such as dialing *85/#85) apply to both features.  
Telephone type  
Any type of telephone can be used in a Hunt Group.  
Group ringing on/off  
Each member of a group call can dial *85 to leave the group call and #85 to join it again.  
CDRC  
Same rules apply as in a normal conversation. Elapsed time of call is assigned to last station which handled the call.  

HiPath 3000/5000 V9, Feature Description, Issue 7   up Top
Disclaimer & Copyright   ID: P31003H3590F100017618   2012-06-25