9.17  
Live Call Recording (Voice Recording) 
 
Implementing features, see also Manager E Live Call Recording

Definition  
This feature is used to record data from an active voice connection between two stations (one station must be internal, the other may be external), in other words, to record calls. A separate device is required for recording.
HiPath Xpressions Compact can be used as a recording device, for example, to save the data on the recording party's mailbox. A new voice prompt is used for this purpose "The next call will be recorded". Alternatively, an analog answer machine can be used; in this case there is no voice prompt and the operating instructions for the device in question must be observed.
Recording can be started/stopped by pressing a function key or entering a code (analog telephones). Depending on the configuration, recording can also be stopped by the recording device.
The recording equipment can be used by all supported telephones within a CorNet-NQ network. Connections with CorNet-N and QSIG (ECMA, ISO) are not supported. The recording tone can be deactivated during recording.
TDM and CorNet-IP (HFA) telephones (incl. devices without a display) as well as OpenScape Personal Edition (HFA) and optiClient Attendant are supported. Standard H.323 telephones, SIP telephones and EDSS1 stations are not supported.
Activated voice recording is indicated by a LED or a recording tone during the call.  
Authorization to use voice recording can be individually set for each station (Manager E)  

Model-Specific Data  

 Subject  
 HiPath 3800  
 HiPath 3550  
 HiPath 3500  
 HiPath 3350  
 HiPath 3300  
Feature available in  
 x  
 x  
 x  
Hardware requirements  
 Separate recording device, for example, Xpressions Compact  
Software requirements  
 V5.0 or later  
 V5.0 or later  
 V5.0 or later  

Dependencies/Restrictions  

 Subject  
 Dependency/Restriction  
Consultation hold, toggle/connect, transfer, conference  
Initiating one of these features when recording a call automatically interrupts voice recording.  
Call hold  
Ongoing recording is interrupted by activating "Call Hold". Recording cannot be activated when a station is on hold.  
Override  
Voice recording is not possible.  
You cannot override a call that is being recorded. Similarly, you cannot activate recording after overriding a call.  
Silent monitoring  
Voice recording is not possible.  
You cannot monitor a call that is being recorded. Similarly, you cannot initiate recording after activating "Silent monitoring".  
Message length  
Range of possible values: 1 to 60 minutes,  
Default value: 5 minutes  
You can only record two-party calls, not conferences or calls involving a held party.  
Additional remarks:  
 •   The recording device can be addressed in a random node in a CorNet NQ network.
 •   Only a limited number of stations in a node can be allocated voice recording authorization (currently limited to 50 stations).
 •   CSTA resources (monitoring points) are allocated for each authorized station.
 •   Conference resources are allocated during recording.
 •   The default service code for activating call recording is *493.

HiPath 3000/5000 V9, Feature Description, Issue 10   up Top
Disclaimer & Copyright   ID: P31003H3590F100017618   2014-02-27