3.1.8 |
Group Call |
| Implementing features, see also Manager E Group Call |
Definition |
| Incoming internal and external calls are signaled simultaneously to all the stations in a group. The group station to first answer the call is connected to the calling party. Subsequent calls are signaled at the remaining idle telephones/clients. If all group stations are busy, all group stations hear a call calling tone. The first station of the group to go on-hook will receive the waiting call. |
Technical boundary conditions |
| Any type of telephone can be used in a Group Call group. The telephones must be located in the same node. A telephone can also be located in another node, it will be registered from the system as a external telephone. |
| Each call group can be assigned a name in the database with 16 characters maximum. |
| Feature Interaction |
| A member of a group can activate DND. This means that the telephone will no longer ring when called through the Hunt Group number or when called directly. |
| Only display telephones can deactivate/activate Call Waiting Tone (#87/*87). They will not be signaled of a call waiting, but will receive a waiting call when they go on-hook. |
| Data Line security in Assistant T (Call Waiting rejection in HiPath 3000/5000 Manager E) can be configured for a member telephone. An idle telephone rings when a call enters the group; however, a telephone is not advised of a call waiting, and if it goes on hook and calls are waiting, the telephone does not ring until a "new" call enters the queue. |
| Individual members of a group can Call forward-all calls on their telephones. With this feature active, the destination telephone becomes part of the group. |
| If station A calls a group, station B (group member) is authorized to initiate a call before or after the call from station A is signaled. If the call is initiated via the keyboard or a repdial key, a busy notice is displayed on station A's display and the call is signaled at another free group member. Station B hears a call waiting tone for the incoming call for all other ways for station B to initiate a call (e.g., repdial key external, call key, line key, redial key) unless station B activated DND. In this case a busy notice is displayed on station A's display and the call is signaled at another free group member. |
Displays |
| The display differentiates between internal and external calls and internal and external group members: |
| • | Internal calls:At the calling party, the display shows the name of the group defined via Assistant T (16-15-3) or HiPath 3000/5000 Manager E (Incoming Call -> Hunt Group -> Name). |
| - | Internal group members: The internal group members with a display telephone see the name of the calling party: Call from: XXX. |
| - | External group members: The external group members see the defined group name: Call for: GRP, Call from: XXX. |
| • | External calls: |
| - | Internal group members: The display of the internal group members shows the number of the calling party (as for a call with a single subscriber line): Call from: 1234. |
| - | External group members: The external group members see the defined group name: Call for: GRP, Call from: 1234. |
Model-Specific Data |
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Dependencies/Restrictions |
| HiPath 3000/5000 V9, Feature Description, Issue 10 | up |
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| Disclaimer & Copyright | ID: P31003H3590F100017618 | 2014-02-27 |