12.4 |
Remote Service |
Definition |
| Remote service is described as communication between the service center and HiPath 3000 and HiPath 5000 using the public telecommunications network to fulfill service tasks. These tasks are |
| • | remote system administration, |
| • | remote administration of Plus products via the system, |
| • | remote correction of system software (APS transfer), |
| • | automatic signaling of error messages. |
| Remote service facilitates the administration and maintenance of various communication systems from a central location. |
| The connection to HiPath 3000 can be set up via the integrated digital modem (B channel), the integrated analog modem (IMODN) or the HG 1500. |
| Special software programs, such as pcANYWHERE, facilitate connections to HiPath 5000. If the customer agrees, Remote Access Service RAS can also be used, provided this service is active on the HiPath 5000 server. |
| HiPath 3000/5000 V8, Service Documentation, Issue 10 | up  |
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| Disclaimer & Copyright | ID: P31003H3580S100017620 | 2011-01-24 |
