9.6.3  
Call forwarding 
 


Settings | Incoming calls | Call forwarding
 
Call forwarding (RNA) can be used if the station does not respond to a call within a given time (this time can be set). The call is then automatically forwarded to the call forwarding destination that has been entered. Calls can be forwarded to another station or hunt group, for example.
A call destination list may be assigned to multiple stations/groups.
Changes made to the entries in specific call destination list will thus affect all the stations/groups to which it was assigned.
If a Groups/hunt groups (hunt group ) is entered as a CFW destination, this hunt group is fully processed (i.e., each member is called consecutively) before the next destination of the CFW is evaluated. A hunt group can therefore be described as a form of call forwarding within a forwarding operation.
If call forwarding has been set up (i.e. if more than one call destination is entered) and the call cannot be forwarded to the next forwarding destination, the call is transferred to the following entry on the destination list. If no additional call can be allocated, the call stays at the last configured entry.
If a call destination list with an external RNA destination is called by an internal station that has no authorization for such a call, this destination is passed over.
If a call reaches the end of the RNA table, the system checks whether the "intercept on no answer" feature should be activated. If no intercept has been configured, the call stays at the last RNA station. The hunt group is an exception. If the last entry is a hunt group, the call is passed on in this hunt group until the caller ends the call or the call is accepted by a station in the communication system.
As of HiPath 3000/5000 V5.0, the "Call dest. list" is no longer followed for an H.323 client. In other words, if an H.323 client calls a station where call forwarding has been configured, the call will be signaled only at the dialed station. Call forwarding will not occur. An H.323 client can. however, still have call forwarding.
    Example:
   -   Scenario 1: An H.323 client (station A) calls station B. The first destination in the call dest. list of station B is station C. In this case, the physical station B is called.
   -   Scenario 2: Station A (system telephone) calls station B (H.323 client). The first destination in the call dest. list of station B is station C. In this case, station C is called.

9.6.3.1  
Call destination lists - Definition table 
The call destination lists define how incoming calls for the assigned station or assigned group are handled. Different entries are possible for internal and external calls (day or night).

No. column  
Number of the Call destination list.

Target 1 > Target 4 column  
All four columns of the CFW destinations have the same classes of service. Blank fields are ignored. An asterisk (*) is identical to the entry for the selected call number. The entry # refers to a system search of all stations except for the 'executive'-extension.
The fields of the call forwarding destinations (Target 1 - Target 4) can each contain the entries listed below:
   -   non entry
   -   an external destination (see Entering external targets)
   -   * (asterix), identical to called station
   -   **, identical to user defined (call forwarding after time)
   -   #9, system search run through all stations except for the 'executive'-extension
   -   targeted call number of a station or a group
   -   #201 - #260 or #450, call distribution group (UCD group)
   -   #801 - #816 or #864, Ann. device
Target 1 cannot be changed in Manager C.

Entering external targets  
External targets are also entered via the Target 1 - Target 4 columns. If you want to enter an external destination, select the entry External destination in the corresponding column. A window in which you can enter the external destination appears. Enter the external destinationein entweder:
   -   Either: with a preceding trunk or seizure code (if LCR (Least Cost Routing) is ausgeschaltetem activated)
   -   oder Or: with a preceding CO code and specifying a route (if LCR is eingeschaltetem not activated).
Cycles column
The CFW time is defined in the Cycles column. This time is only measured in multiples of 5 seconds; the Cycles entry specifies the multiplier. The communication system is preset to 3 ring cycles, i.e., a call is forwarded after 3 x 5 seconds = 15 seconds.
If the destination involved is a UCD, this column is not used. Instead, call forwarding is based on the mechanisms of the primary and secondary call cycles (see UCD groups).

SR (second ringer) Target column  
An additional station can be called by means of the SR Target entry. This entry supports the "common ringer" function. An actuator (relay) of an actuator/sensor option or an additional station number at which a call is also to be signaled is entered here.

SR (second ringer) Type column  
The SR Type column defines when ringing assignment takes place. The options are: immediate call connection or connection after CFW timeout.
It is not possible to link the CFW. i.e., if a station is listed in a CFW destination and has a call allocation with CFW of its own, only the originally selected CFW is performed.

CFW column  
The CFW column can be used to select whether or not call forwarding on busy should be implemented.
It is not possible to link the CFW. This means that if a station listed as a CFW destination has also activated ringing assignment with CFW, only the original forwarding operation is performed.

9.6.3.2  
Area: Call dest. list - Station assignment 
In this table, call destination lists are assigned for the stations and groups. Here you can select to display either all stations/groups or only the stations/groups which are already assigned in the Call dest. list - Definition table of the selected call destination lists.
Three call destination lists can be assigned to each station or station group in the communication system:
   -   an internal call (also for networked systems)
   -   an external call during day service
   -   an external call during night service
It is important not to confuse call destination list numbers with call numbers. The call destination list number is the number of the call destination list assigned to the station. The call number is the station number or group number of the station.  

Call No. column  
The station number or the group number are entered here.

Name column  
This is the name associated with the station or group number. Symbols are used to identify whether an entry as a station or a group:
   -   Symbol for Stations
   -   Symbol for hunt group

Day column  
The call destination list number that is to be used for incoming external calls during business hours. Call destination list 14 is set as the default in the communication system.

Night column  
This is the number of the Call destination list that is to be used for incoming external calls when night answer is in effect. Call destination list 15 is set as the default in the communication system.

Internal column  
This is the number of the call destination list that is to be used for all internal calls. Call destination list 16 is set as the default in the communication system.

See also:  
   -   Section 9.6 "Settings | Incoming calls"
   -   Section 9.6.4 "Groups/hunt groups"

HiPath 3000/5000 V8, Manager E, Administrator Documentation, Issue 11   up Top
Disclaimer & Copyright   ID: P31003H3580M1000176A9   2011-03-18