2.10 |
Automatic Recall |
| Implementing features, see also Manager E Automatic recall |
Definition |
| A held call that is not answered or a call that was not switched successfully is signaled at the initiating station as a recall. A display telephone at the initial caller's location can display the number of either the switched internal or external station or the number of the destination. |
| An automatic recall is always carried out if: |
| • | A call was parked for a certain period or was placed on common hold and was not answered. The recall occurs when the hold/park timer expires (recall a parked connection). |
| • | An unscreened transfer was set for a party who did not answer the call within a certain period (recall a transferred/switched trunk). |
| • | An unscreened transfer was placed to a station and the destination did not exist, was busy with a second call, the telephone was defective (in the case of digital telephones) or the transfer type was not allowed (transfer external call to external destination). An immediate recall is carried out in these cases. |
| In V1.2 SMR-H recall can be picked up by the initiating user as well as other users. This is only possible if the user picking up the recall is in the same call pickup group as the initiating station. The system-wide "PU on recall" flag must be set. |
| Timer Relationship |
| • | Call Park Recall and Call Transfer Recall have separate timers. |
| • | The Park timeout and cancellation of hold timer is started when a call is parked in a park location. When the time expires, the call recalls the originator. Default time is 180 seconds. If the originator is busy or in the Program/Service mode when the timer expires, the recalling party camps on the originator, until the current call is terminated. Upon going on-hook, the recalling party immediately rings the originator. If the recalling party is an internal station, and has a DSS appearance on the originator's telephone, it will start flashing when the timer expires. |
| • | If the originator is DND when the time expires, the recall overrides DND and the telephone rings. |
| • | The Callback timeout for transfer before answering timer is started when a caller is transferred to another destination by an internal user. When the time expires, the call recalls the originator. Default time is 45 seconds. If the originator is busy or in the Program/Service mode when the timer expires, the recalling party is camped-on to the originator, until the current conversation is terminated. Upon going on-hook, the recalling party immediately rings the originator. If the recalling party is an internal station, and has a DSS appearance on the originator's telephone, it will start flashing when the timer expires. |
| • | If the originator is DND when the time expires, the recall overrides DND and the telephone rings. |
| • | When a call recalls the originator, the Intercept timeout for recall timer is started. The call will ring at the originator for the length of this timer. When the time expires the call is routed to the configured intercept position. Default is 30 seconds. |
| • | When an unanswered call is routed to the intercept position, a final timer, Timeout before recall to ATT is activated, is started. The call will ring at the intercept position for the length of this timer. When the time expires, the call is released from the system. Default time is 60 seconds. |
Model-Specific Data |
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Dependencies/Restrictions |
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| HiPath 3000/5000 V8, Feature Description, Issue 10 | up |
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| Disclaimer & Copyright | ID: P31003H3580F100017618 | 2011-02-07 |