2.9  
Consultation Hold 
 

Definition  
This feature allows users to place a new internal or external call on hold and consult with an existing caller on the same line by placing the existing caller on hold.
The consultation call ends when the user retrieves the held call. If the user hangs up instead of retrieving the held call, the held call is transferred or recalled.
If users place an external call on hold and place another external consultation call, they must use the telephone transfer feature to connect the two calls.
Analog telephones can connect external calls to external stations using the conference feature.

Related Topics  
 •   Section 2.4 "Transfer Before Answering"
 •   Section 2.5 "Screened Transfer"
 •   Section 2.6 "Conference"

Model-Specific Data  

 Subject  
 HiPath 3800  
 HiPath 3550  
 HiPath 3500  
 HiPath 3350  
 HiPath 3300  
Feature available in  
 x  
 x  
 x  
Hardware requirements  
 -  
 -  
 -  
Software requirements  
 V5.0 or later  
 V1.0 or later  
 V1.0 or later  

Dependencies/Restrictions  

 Subject  
 Dependency/Restriction  
Number redial  
You can use the number redial feature when you are in a consultation call.  
Do Not Disturb  
It is not possible to set up a consultation call to a busy subscriber who has activated do not disturb.  
DTMF mode  
Initiating a consultation call will deactivate DTMF mode if it is active; it is reactivated when a consultation call is terminated.  
"Internal Consultation Hold" key  
This key function is useful for initiating internal consultation hold with just a click in communication systems with simplified dialing (prime line).  

HiPath 3000/5000 V8, Feature Description, Issue 10   up Top
Disclaimer & Copyright   ID: P31003H3580F100017618   2011-02-07