9.9.14 IVM | Additional settings /Automatic attendant

9.9.14	IVM \| Additional settings /Automatic attendant

Settings | Auxiliary equipment | IVM | Additional settings | Automatic Attendant

The Automatic attendant can be used to configure the relevant mailbox features that provide automatic attendant functionality (COS 5, COS 6, COS 14 and COS 15). This means that a caller can be redirected to specific destinations (which are defined here) on dialing the digits 0 through 9. A corresponding announcement must, of course, be provided to explain these dialing options. It is also possible to configure intercept destinations to which the caller will be redirected if he or she fails to enter a digit or enters an invalid (i.e., unassigned) digit.

To access the dialog box, double-click the Additional settings button on the Integrated Voice Mail (IVM) (only if an IVM card is plugged-in) tab.

Mailbox number/name

In the drop-down list box, only the relevant mailboxes with the authorizations COS 5, COS 6, COS 14 and COS 15 are shown for selection.

Provide DTMF menu independent of call type

Here you can define whether or not a DTMF menu should be provided, regardless of call type.

Time between key depressions (sec)

You can set the period between two key depressions using the drop-down list.

Setting range: 1 to 10 seconds (0.5 second increments)

Default: 2.5 seconds

9.9.14.1

Station table

Here, all subscribers are displayed that

are set up (active or provided with a name) and

are not defined as phone mail ports

9.9.14.2

Configured mailboxes table

List of all configured mailboxes.

9.9.14.3

Speed dial/Intercept destinations

Up to 10 speed-dial destinations (from 0 through 9) and two intercept destinations (day and night) can be configured here. Callers are redirected to the intercept destinations in cases of "no response" or "no dialing". In the COS 6, when greeting control (day/night) by the communication system is activated, the corresponding destination is selected; otherwise, only the first intercept destination (day) is always used. The destinations themselves can be selected from the Station and Configured mailboxes lists and dragged & dropped onto the table. The destination type is automatically set to Call no. or Mailbox. If desired, you can also enter the speed-dial destination directly. The destination type must then be set accordingly to Mailbox, Call No. or CO (ext.). For the type CO (ext.), a trunk group (route 1) is seized by the IVM before dialing the specified call number. Incomplete entries are not accepted. To delete speed dial destinations, mark the entry in the table and drag it to the Recycle Bin.

If the call number of an additional mailbox with the function "Automatic attendant" was entered as a speed dial destination, you can jump directly to this mailbox by double-clicking in this field.

HiPath 3000/5000 V8, Manager E, Administrator Documentation, Issue 10		up

Disclaimer & Copyright	ID: P31003H3580M1000176A9	2011-01-24