9.6.4  
Groups/hunt groups 
 


Settings | Incoming calls | Groups/Hunt groups
 
Groups/Hunt groups is used to create groups and hunt groups for which multiple stations can be reached under one call number each. This call number can be also a code. Within each communication system, certain call numbers are reserved for groups or hunt groups, and cannot be used for individual stations. The last 60 groups can also be used for UCD applications. Note that in order to support IVM cards with up to 24 channels, the first group must be used, since the corresponding number of ports is only supported for the first group.
A station can belong to several groups/hunt groups, but groups cannot be entered as members of other groups. (Exception: Basic MULAP and Executive MULAP groups can be recorded as members of hunt groups.) External call numbers can be entered, too.
After a hunt group has been set up with IVM stations, download to the IVM is started automatically after the CDB has been transferred to the communication system.
Note that if both system telephones as well as mobile telephones are configured in a group, the mobile phones must be configured first in the case of Dect-Light (e.g., in a HiPath 3300/3500).

9.6.4.1  
Group table 
Group contains the parameters for the groups/hunt groups.

Index column  
Index of the group. The index is also displayed when checking for potential conflicts (Check button).

Call No. column  
The call number for the respective group can be specified here.

DID column  
You can enter a direct inward dialing call number for each call number in the DID (Direct Inward Dialing) column. In this case, direct inward dialing means that an external station reaches a hunt group with its call number + the direct inward dialing call number.

Name column  
You can define a name for the group in the Name column. Groups / hunt groups are frequently named for some aspect that the stations have in common. Examples: "Sales", "Support", "Logistics". When there is a call, the name of the called hunt group appears on the display panel of the telephones.

Type column  

Linear  
Incoming calls ring first at one station and then another in the sequence in which the members were entered in the group table. Incoming calls always start at the first group station and are passed along to the next station until a free station is found.  
The time between the calls is the same as the RNA time.  
Cyclic  
Incoming calls ring first at one station and then another in the sequence in which the members were entered in the group table. In this case, each new call starts at the location where the last call ended.  
Group  
Incoming calls are signaled at all available stations simultaneously. (An available station is one that is not busy.)  
RNA  
(Call forwarding) - Incoming calls ring simultaneously at all stations. If a station in the RNA group is busy, the group is marked as busy. The next caller receives a busy signal.  
Hunt group / group calls are only signaled at free stations. If a station is busy, it is skipped. Call waiting is implemented for all stations in the hunt group/group only when the entire hunt group / group is busy and call forwarding is not possible.  
Basic MULAP  
Incoming calls are signaled visually to all stations simultaneously. Signaling occurs on the MULAP key. It is also possible to specify whether each station is to also receive an acoustic signal. If the MULAP is busy, the entire group is identified as busy. The next caller receives a busy signal.  
If the Basic MULAP group belongs to the team/top, the group is not displayed here anymore.  
To provide support for MULAP groups in CTI applications, a virtual station is configured for each MULAP group and is then assigned to the corresponding MULAP group. By doing this, "normal" stations are configured as master stations. The virtual station is configured with an audible ringing tone and not as the master station.  
Executive MULAP  
Same as Basic MULAP. However, acoustic signaling takes place at the executive or secretary telephone, depending on the intercept key.  
If the Executive MULAP group belongs to the top, the group is not displayed here anymore.  
Call waiting  
Incoming calls ring simultaneously at all available stations of the group. (Any station that is not busy is considered to be available.) If a station of the call waiting group is busy, the waiting call is nonetheless signaled at that station.  
Voicemail  
A voicemail group allows a special group of stations to access voicemails. If a call is directed to the call number of a voicemail group, the call (i.e. the voicemail) is forwarded directly to the voicemail box of the group and not to the group members.  Once the voicemail has been stored in the voicemail box of the group, it is forwarded to the voicemail boxes of the group members.  
All group members receive the voicemail simultaneously. If a group member deletes the voicemail in his voicemail box, the voicemail is also deleted in the voicemail boxes of all group members and in the voicemail box of the group. This does not affect the personal voicemails of the individual group members.  
However, every group member can also be reached under his own call number.  

Ring Type column  
When using the Ring type entry, the call can be acoustically signaled in the group/code number with a double ring (1), a triple ring (2) or with short/long/short (3). The set Ring type applies only to external calls.
Changes to the setting have no meaning for analog stations.

Tel. directory column  
This option determines whether the call number of the group is recorded in the telephone directory.

Check  
Note that this mask also offers a Check button so that after you have finished defining your group, you can check to see if there are any conflicts.

External destinations  
The Groups/Hunt groups | External destinations dialog box is displayed in order to set up external destinations.

9.6.4.2  
Selection and Members table 
Selection contains the stations of the communication system.
Members contain the stations of the selected group.
To assign a station to a group/hunt group, select the relevant station in the Selection table and add it via the -> button to the Member table. In the Selection list box, an asterisk (*) next to the station number indicates a port that did not yet have a station attached when the customer database was downloaded.
To rearrange the stations in the Members list, use the up arrow or down arrow buttons (up or down) that are to the right of the Members list). For MULAPs, the order is only relevant in connection with call pickups. When multiple members of a MULAP also belong to a call pickup group, then the last member of the MULAP is displayed to the members of the call pickup group on calling the MULAP.
To remove a station from a group/hunt group, select the relevant station in the Member table and delete it via the <- button from the Member table. A MULAP must have at least one master or executive. This is why the last master/executive cannot be removed unless it is the last remaining member of the group. Members in this MULAP originating in a team/top cannot be deleted here. They must be deleted from the Team/top.
In MULAPs, master or executive stations are indicated by a + sign. The first member to be added becomes master or executive automatically.

Parameter column  
The Parameters column shows the parameters for the MULAPs in abbreviated form:
   -   M : Master
   -   C : Executive
   -   R : Acoustic call
   -   A : Automatic seizure outgoing
   -   K : No automatic incoming call acceptance
   -   P: Automatic privacy release
Double-clicking in this column opens the Groups/Hunt groups | Station parameters dialog box, where the parameters can be changed.

Group membership  
Group membership causes a jump to the Groups/Hunt Group | Group Membership dialog. This button can only be selected when an entry in the Selection or Member table is selected.

See also:  
   -   Section 9.6 "Settings | Incoming calls"
   -   Section 9.6.5 "Groups/Hunt groups | Station parameters"
   -   Section 9.6.6 "Groups/Hunt Group | Group Membership"
   -   Section 9.6.7 "Groups/Hunt groups | External destinations"
   -   Section 9.6.8 "Team/top"

HiPath 3000/5000 V8, Manager E, Administrator Documentation, Issue 10   up Top
Disclaimer & Copyright   ID: P31003H3580M1000176A9   2011-01-24