9.17  
Live Call Recording (Voice Recording) 
 
Implementing features, see also Manager E Live Call Recording

Definition  
This feature is used to record data from an active voice connection between two telephones, in other words, to record calls. A separate device is required for recording.
HiPath Xpressions Compact can be used as a recording device, for example, to save the data on the recording party's mailbox. A new voice prompt is used for the Live Call Record feature ("The next call will be recorded"). Alternatively, an analog answer machine can be used; in this case there is no voice prompt and the operating instructions for the device in question must be observed.
Recording can be started/stopped by pressing a function key or entering a code (analog telephones). Depending on the configuration, recording can also be stopped by the recording device. The maximum recording time for calls is between 1 and 3600 (60 minutes, system-wide parameter).
The recording equipment can be used by all supported telephones within a CorNet-NQ network (CorNet-IP). Connections with CorNet-N and QSIG (ECMA, ISO) are not supported. The recording tone can be deactivated during recording.
TDM and CorNet-IP (HFA) telephones (incl. devices without a display) as well as OpenScape Personal Edition (HFA) and optiClient Attendant are supported.Standard H.323 telephones, SIP telephones and EDSS1 stations are not supported.
Activated voice recording is indicated by a LED or a recording tone during the call.  
Authorization to use voice recording can be individually set for each station (Manager E)  

Model-Specific Data  

 Subject  
 HiPath 3800  
 HiPath 3550  
 HiPath 3500  
 HiPath 3350  
 HiPath 3300  
Feature available in  
 x  
 x  
 x  
Hardware requirements  
 Separate recording device, for example,
Xpressions Compact  
Software requirements  
 V5.0 or later  
 V5.0 or later  
 V5.0 or later  

Dependencies/Restrictions  

 Subject  
 Dependency/Restriction  
Consultation hold, toggle/connect, transfer, conference  
Initiating one of these features when recording a call automatically interrupts voice recording.  
Call hold  
Ongoing recording is interrupted by activating "Call Hold". Recording cannot be activated when a station is on hold.  
Override  
Voice recording is not possible.  
You cannot override a call that is being recorded. Similarly, you cannot activate recording after overriding a call.  
Silent monitoring  
Voice recording is not possible.  
You cannot monitor a call that is being recorded. Similarly, you cannot initiate recording after activating "Silent monitoring".  
You can only record two-party calls, not conferences or calls involving a held party.  
Additional remarks:  
 •   The recording device can be addressed in a random node in a CorNet NQ network.
 •   Only a limited number of stations in a node can be allocated voice recording authorization (currently: 50).
 •   CSTA resources (monitoring points) are allocated for each authorized station.
 •   Conference resources are allocated during recording.
 •   The default service code for activating call recording is *493.

HiPath 3000/5000 V8, Feature Description, Issue 10   up Top
Disclaimer & Copyright   ID: P31003H3580F100017618   2011-02-07